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Frequently Asked Questions
Everything you need to know before your first SIPT order.
Product
What is SIPT?
SIPT is frozen smoothie cubes made from real fruit, vegetables, nuts and seeds. Blend with your liquid of choice and you've got a wholefood smoothie in seconds.
How does it work?
Add two cubes to your blender (one serve), pour in your liquid of choice, and blend. From there, make it yours: protein, collagen, whatever your ritual calls for.
How many serves are in each pouch?
Each pouch contains 4 serves.
How many cubes are in each pouch?
Eight pre-portioned cubes, ready to blend.
How many cubes should I use per smoothie?
We generally recommend blending 2 cubes per serve, then adjusting based on your preferred texture and serve size.
What liquid should I blend SIPT with?
Water, coconut water, or your favourite plant milk. Almond and oat are the ones we reach for at home.
Do I need a special blender?
No. Any standard household blender works. Cubes and liquid in, blend, done.
Are your smoothies ready to drink?
No. SIPT is designed to be blended at home for the freshest experience.
Are SIPT smoothies a meal replacement?
No. SIPT is real food, not a formula. It's a wholefood smoothie you build into your day, breakfast for some, post-training for others. How it fits your routine is yours to decide.
Ingredients
What are SIPT smoothies made from?
SIPT is made with wholefood ingredients including fruits, vegetables, nuts, seeds and other thoughtfully selected ingredients depending on the blend.
Do you use preservatives or additives?
No, neither. Freezing keeps everything fresh, so we don't need them.
Do you add sugar?
No added sugar.
Are your ingredients natural?
We focus on wholefood ingredients selected for taste, quality and convenience.
Are your smoothies vegan?
Yes. Every blend is 100% plant-based: real fruit, vegetables, nuts and seeds. Full ingredient lists are on each product page.
Do SIPT blends contain allergens?
Blends may contain tree nuts and sesame seeds, and all allergens are declared in the ingredient list on each product page and pouch. Everything is made in a kitchen that also handles nuts, seeds and gluten, so we can't guarantee any blend is free from traces. If you have an allergy, please check the full ingredient list before ordering.
Are SIPT blends gluten free?
No blend contains gluten ingredients, but our kitchen also handles gluten, so we can't guarantee zero traces and don't label SIPT gluten free. If you're coeliac or gluten intolerant, SIPT may not be suitable.
Where can I find the full ingredient list?
Each product page includes the full ingredient list for that blend.
Storage
How should I store SIPT?
Keep frozen at or below -18°C.
Can I refreeze SIPT once thawed?
Do not refreeze once thawed.
How long does SIPT last in the freezer?
For best quality, keep frozen and enjoy within the period shown on pack.
Do I need to thaw the cubes before blending?
No. SIPT blends straight from frozen.
Delivery
Where do you deliver?
We currently deliver across South Yarra and Prahran, with more Melbourne suburbs on the way. Outside our area? Join the waitlist with your postcode and you'll be the first to know when SIPT reaches you.
When do you deliver?
Orders are delivered every Sunday.
What is the order cut-off?
Orders close Thursday 6pm for that Sunday's delivery. Anything after that rolls to the following week.
Can my order be left unattended?
No. SIPT arrives frozen and needs to go straight into the freezer, so please make sure someone's home on delivery day. If you can't be, leave an esky with an ice brick at the door. We'll tuck your order inside and text you the moment it's delivered.
How much is delivery?
Delivery pricing is shown at checkout and depends on your order and location.
Orders
Can I edit my order after placing it?
Yes, up until Thursday 6pm, the weekly order cut-off. After that, orders are locked for packing and can't be changed. Subscribers can adjust upcoming deliveries anytime from their account.
Can I cancel my order?
Yes, up until Thursday 6pm, the weekly cut-off. After that, your order is already in production for Sunday's run and can't be cancelled. Subscribers can skip or pause upcoming deliveries anytime before cut-off from their account.
What if there is an issue with my order?
If your order arrives thawed, damaged, or missing an item, send us your order number and a photo within 24 hours of delivery and we'll replace it or refund you.
Do you offer subscriptions?
Yes. Choose fortnightly or monthly delivery, and set how many pouches arrive each time. Subscribers enjoy reduced delivery rates, and you can skip, pause or cancel anytime. Set your ritual once and we take care of the rest.
Can I order SIPT for someone else?
Yes, as long as the delivery address is within our current delivery area.
Contact & Partnership
How can I get in touch?
You can contact us through the Contact page or email us at enquiries@sipt.au
Do you work with studios, events or local brand partners?
Yes. We love partnering with aligned local studios, communities and events. Please get in touch via our Contact page or email.
Can I stock SIPT or collaborate with you?
We’re always open to hearing from like-minded partners. Reach out and we’d love to hear more.
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