Delivery & Refund Policy

Last updated: 20 August 2026

Our smoothie cubes are made fresh, frozen, and delivered cold, so our delivery and refund approach is built around one thing: getting your order to you frozen and ready for your freezer. This policy forms part of our Terms & Conditions. Your rights under the Australian Consumer Law always apply.

Where we deliver

We deliver to the areas shown on our website and confirmed by the postcode check at checkout. If your postcode isn't available yet, join our waitlist and we'll let you know as soon as we arrive in your area. We're expanding across new suburbs progressively, so check back if we're not in your area yet.

Delivery days & lead time

Orders are delivered on the delivery days available for your area. You'll choose or confirm your delivery date at checkout, and only dates we can still fulfil will be available to select.

One-time orders must be placed at least three days before a delivery date. Orders placed after that will be scheduled for the next available delivery day.

Because everything is prepared and packed for your specific delivery, orders cannot be changed or cancelled once they have been charged. For one-time orders that's at checkout. For subscriptions it's when your next order is charged, and we'll email you beforehand.

Delivery fees

Delivery fees are displayed at checkout before you pay. If we offer a free delivery threshold or set a minimum order value at any time, it will be shown on our website or at checkout.

How your order arrives

Your smoothie cubes are delivered frozen in insulated packaging designed to keep them frozen during transit and for a short period after delivery in typical conditions.

Someone needs to be home

Your cubes are made fresh and delivered frozen, so we ask that you, or someone on your behalf, is there during your delivery window to welcome them in and take them straight to the freezer. We'll let you know your delivery window in advance, and you'll receive a notification the moment your order has been delivered.

• If no one is available when we arrive, our driver will leave your order at your front door or in your nominated safe place rather than take it away, and responsibility for the order passes to you at that point. Our delivery notification, together with any photo our driver takes at the delivery location, serves as our record of delivery. We can't offer a refund or replacement for Products that deteriorate, or are lost or stolen, because no one was available to receive the delivery.
• Please transfer your cubes to the freezer as soon as your order arrives. The sooner they're in the freezer, the better they'll stay, especially in warm weather. Once your order has been delivered as addressed, responsibility for the Products passes to you, including any time they spend out of the freezer. We can't take responsibility for Products that are lost or stolen after delivery, or that deteriorate because they weren't transferred to the freezer promptly. This does not apply where the Products were not of acceptable quality at the time they were delivered.

Getting your address right

Please double-check your delivery address, unit or access details, and delivery instructions at checkout. If a delivery fails or is delayed solely because the address or access details you provided were incomplete or incorrect (for example, a locked gate or missing unit number), we do not offer a refund or free redelivery, as your order is perishable. If we can attempt redelivery, an additional delivery fee may apply.

If something goes wrong on our end

If, due to an error by us or our courier, your order is not delivered, is delivered to the wrong address, or arrives after your scheduled delivery day and is no longer frozen when delivered, we'll make it right with a replacement delivery, store credit, or refund. Just contact us as described below.

Delivery disruptions

Occasionally, events outside our control (extreme weather, road closures, courier disruptions) may delay a delivery. If this happens, we'll contact you as soon as possible to rearrange, and where your order can't be delivered in good condition, we'll offer a replacement, credit, or refund.

Scheduled breaks

We may pause deliveries over public holidays or scheduled breaks. We'll give you notice in advance, your delivery dates will be shown in your account, and no charges are taken while deliveries are paused.

The short version

Our products are perishable frozen food, so we can't offer refunds or exchanges if you simply change your mind. But if there's a genuine problem with your order, whether damaged, thawed, spoiled, or incorrect, we'll make it right. Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind

Because our smoothie cubes are perishable and made for your delivery, we do not offer refunds, returns, or exchanges for change of mind. This includes ordering the wrong flavour or quantity, or no longer wanting the order. This does not affect your rights if something arrives faulty or not as described, which are covered below.

Full flavour and ingredient details are on each product page to help you decide before you order. If you're on a subscription, you can change or cancel free of charge at any time before your next order is charged, through your account on our website.

If there's a problem with your order

Contact us within 48 hours of delivery at enquiries@sipt.au if:

• Your order was damaged, thawed, or spoiled at the time it was delivered;
• Items are missing or incorrect; or
• There is any other genuine problem with the quality of your Products that is not the result of storage or handling after delivery.

To help us resolve things quickly, please include your order number, a description of the issue, and (where possible) photos of the affected Products and packaging. Please don't dispose of the affected Products until we've had a chance to review, unless it's unsafe to keep them.

How we assess claims

Product quality is assessed based on the condition of your order at the time of delivery. We use our delivery record (including the delivery notification time and any photo taken at the delivery location) together with the information you provide. Our insulated packaging keeps Products frozen for a short period after delivery, so Products that thaw or spoil because they were left out after delivery, or were not transferred to the freezer promptly, are not faulty, and a refund or replacement will not apply in that case.

We ask you to notify us within 48 hours because our Products are perishable and issues like thawing need to be assessed promptly. Neither this timeframe nor our assessment approach limits your rights under the Australian Consumer Law.

We assess each claim on its merits. Where there is a pattern of repeated claims that we can't reasonably reconcile with our delivery records, we may ask for further information before offering a remedy. This doesn't affect your rights under the Australian Consumer Law.

How we'll make it right

Once we've reviewed the issue, we'll offer one or more of the following, depending on what's appropriate:

• A replacement of the affected Products on your next available delivery day;
• A store credit to the value of the affected Products; or
• A refund to your original payment method.

Where the Australian Consumer Law gives you the right to choose your remedy (for example, in the case of a major failure), we will honour your choice.

Refunds are processed to your original payment method within 5 to 10 business days, depending on your bank.

Your rights under Australian Consumer Law

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have Products replaced or refunded if they fail to be of acceptable quality. Nothing in this policy excludes, restricts, or modifies those rights.

Chargebacks

If you believe you have been charged incorrectly, please contact us first and give us a reasonable opportunity to resolve the issue before raising a dispute with your bank. We keep full records of orders, delivery confirmations, and communications, and we will provide these to payment providers in the event of a dispute.

Subscriptions

You can pause, skip, change or cancel a subscription at any time before your next order is charged, through your account on our website. No phone calls or emails needed, it's all self-serve. We'll email you a few days beforehand, so you always have time.

Once an order has been charged we begin preparing it, so it can no longer be changed or cancelled and the charge is not refundable for change of mind. All quality-related rights above apply to every subscription delivery.

We're a small team and we care about every delivery. If there's ever a genuine problem with your order, talk to us first and we'll sort it out. We reply within two business days.

Sipt Pty Ltd
ABN: 18 682 560 149
Email: enquiries@sipt.au